A Gift from Angry People

One of the most valuable gifts you’ll ever receive from customers are, complaints!  Suck it up and see the upside. 

Complaints provide opportunities to:

  • Save important customers
  • Improve operational protocols
  • Boost quality and productivity
  • Build a positive reputation
  • Minimize future claims and lawsuits
  • Avoid government interventions
  • Avoid bad press
  • Provide opportunities to be creative
  • Solidify customer loyalty
  • Decrease waste
  • Increase sales and market share
  • Improve profitability

Next time someone complains, thank them.  They’ve given you a very valuable gift!