Highlights

A fun-filled, highly-engaged one-day workshop that includes critical lessons on how to create teamwork and deliver extraordinary service, “island style.” There is no other workshop like this in Hawaii today. Participants will walk out with confidence that “island style” works!

Who should attend?

“Teamwork and Service Island Style” is for all levels of employees. It is a “must do” workshop for those needing to boost teamwork within their organization, for those in a service related field or industry or for those that serve a wide-range of internal customers.

Modeled after Glenn Furuya’s signature “Leadership Island Style” workshop, this workshop is also designed to align your non-supervisory employees with your leadership team by providing them with a common language and educating them on the nuts and bolts of service and teamwork.

What will participants learn?

This workshop will invigorate your team and focus them on simple and practical ways to work better with each other and enhance service to your customers.

During this workshop participants will learn:

How to turn complaints into opportunities to serve?

Two core characteristics of a true team player?

How to deliver unmatched service using a catchy mantra?

Why cake and frosting are the foundation of extraordinary customer service?

What is “lagniappe” and why is it essential to delivering outstanding service?

How to create truly distinctive service that results in customers responding with emphatic “wows”?

Eight reasons why Island Style teamwork and customer service work.

2010 Schedule